Free White Paper - Redefining IT Success

Get This Free White Paper

IT plays an essential and paramount part in helping organizations succeed. And while this may seem like a no-brainer, most of the business has little to no idea of just how much value IT delivers on a daily basis. This is why IT finds itself constantly fighting for every budget dollar and struggles to get the respect it deserves.

If IT leaders can clearly communicate this value, defensive conversations become focused on growing that value, IT expenses become investments and technology professionals can gain a seat at the table when major decisions are being made.

This white paper will evaluate key opportunities for how IT measures and communicate success, leveraging lessons from departments that are achieving budget growth to transform the way IT is viewed by the business and in the process reverse the trend of shrinking budgets and low organizational credibility.


Related Resources

Free White Paper - Ten Vital Questions Every Business Owner Should be Asking IT

Ten Vital Questions Every Business Owner Should be Asking IT

Technology can no longer be relegated to cost-center status within the modern Enterprise. Increasingly, organizations are identifying that the majority of their customers are interacting with their technology than with their people, making your technology your most important brand ambassador. As a result, the performance of your technology has become a critical factor in the success of your business. But there's an even more important reason. Technology innovation, when integrated into your larger go to market strategy, can unlock new possibilities for business growth. This white paper describes 10 vital questions every business owner should be asking IT to help foster a frank and constructive discussion to improve alignment between IT and the business.

Free Technical White Paper - The Anatomy of a Top-Down Approach

The Anatomy of a Top-Down Approach

The average enterprise suffers 2.3 outages per year, each lasting 1 hour and requiring an additional 2 hours to restore services to 90% of normal operation. Each outage costs the business between $90,000 per hour in the media sector to about $6.48 million per hour for large online brokerages. In 74% of these cases, IT was unaware of these issues until users called the helpdesk. These compelling numbers highlight that there is indeed room for improvement in the way organizations manage their technology environments. And it must be done soon. The costs of an outage have grown considerably from similar studies performed in 2009 and 2010 as businesses are becoming increasingly reliant on technology to support business growth. This technical white paper takes a deep dive into FireScope's Top-Down approach to service management, which begins at the business outcome and user experience and works down through the underlying technology to provide more meaningful analysis of performance, is just the type of new thinking that the industry needs.

Free White Paper - Crafting a Business Case for Event and Incident Automation

Crafting a Business Case for Event and Incident Automation

Considering that American businesses suffer from 1,661,321 hours of downtime a year with an average financial hit of $181,770/hr due to lost revenue and productivity, clearly there is value to the business if this can be significantly reduced. The key is proving the value in a way that C-suite officers can relate to.

Free Technical White Paper - Are Silos Killing Your Cloud? How a Leverage and Augment Strategy Can Help You Achieve Your Cloud Vision

Are Silos Killing Your Cloud? How a Leverage and Augment Strategy Can Help You Achieve Your Cloud Vision

When discussing cloud architectures, one might note that most people refer to the end product in the singular - The Cloud. This is regardless of whether the discussion centers around a private, public or hybrid strategy. Converged architectures such as vBlock, Flexpod and others similarly point toward this evolution in thinking about technology, from a disparate collection of hardware and software toward a single entity. Yet, once discussions move from theoretical to practical, it quickly breaks down into individual silos such as storage, networking and applications. This is a fundamental hurdle to effectively executing a cloud strategy; if we want to talk in terms of a singular cloud, organizations need the means to manage it holistically.