White Paper - Crafting a Business Case for Event and Incident Automation

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Considering that American businesses suffer from 1,661,321 hours of downtime a year with an average financial hit of $181,770/hr due to lost revenue and productivity, clearly there is value to the business if this can be significantly reduced. The key is proving the value in a way that C-suite officers can relate to.

The purpose of this white paper is to help organizations craft a business case for the automation of event and incident management using FireScope Stratis and ServiceNow. This process begins with an assessment of the current state to establish a baseline for Doing Nothing, followed by an evaluation of where the organization expects to be in 12 months. For each section, key factors around incident management, employee utilization and planning will be evaluated. Where appropriate, current industry averages are used to provide guidance.

Based on these assessments, the business case can be produced based on two factors: 1) the ability of the organization to support anticipated growth and projects based on current state and 2) how automated event and incident management will support achieving these goals and deliver clear ROI through additional savings. Using industry averages as published by numerous analyst groups, this document will explain how the typical enterprise stands to lose $17,125,511 in terms of lost revenue, productivity and failed projects if they continue with the status quo. This is not a fixed number. As customers increasingly conduct business online and technology environments expand at a higher rate than employee growth, this increases to $19,302,134.08 over the following year. Clearly, business as usual will become unsustainable unless organizations fundamentally transform their management strategy.