ServiceNow Certifies FireScope Integrations

FireScope Integration with ServiceNow Validated After Extensive Testing By ServiceNow

September 24, 2013 – Huntington Beach, Ca. – FireScope Inc., the leader in aligning customers' technology performance to their business and customer experiences, today announced that the first of its points of integration with ServiceNow has been certified after rigorous testing by ServiceNow, with additional certifications being completed that enable FireScope to offer the most certified integrations of any existing ServiceNow partner.

FireScope's integration with ServiceNow enables organizations to move toward a self-service and highly automated platform for managing the complete lifecycle of their critical services.  Whereas previously organizations were forced to acquire, implement, manage and maintain dozens of monitoring, management and workflow tools, they can now achieve the same results from just two cloud-based solutions with none of the maintenance and integration work.

"We are especially gratified by getting this certification to confirm what we are hearing from both FireScope and ServiceNow customers," said Mark Lynd, Chief Product Officer, FireScope Inc.  "Our joint customers are already realizing the value that this deep integration delivers and the certifications will accelerate customer adoption."

After general availability of the integrations was announced in May of this year, certification testing was begun concurrently with the first implementations in customer environments.  Certification denotes that the integrations have passed an extensive set of interoperability, security and performance test criteria as defined and witnessed by ServiceNow.  These tests covered installation and deployment, security testing against potential vulnerabilities and ACL violations, and the integration's impact on ServiceNow instances in terms of throughput and memory usage to ensure customers continue to have an optimal experience in both solutions.

Business Value:

  • Organizations need only maintain a single system of record in ServiceNow CMDB to achieve a complete 360-degree view of service management lifecycle.
  • Enables a “Zero Touch” scenario wherein FireScope identifies degradation of a service or capacity issue, automatically generates an incident in ServiceNow which then triggers automation to remediate the incident. Issues are now resolved before users are impacted, and IT is freed up to focus on strategic initiatives.
  • IT gains a consistent, standardized service model, improving communication across teams and disciplines and provides a clear line of sight between technology performance and business outcomes.
  • Eliminates integration risks and significant manual efforts maintaining multiple solution configurations, enabling hundreds of man-hours to be refocused on driving innovation.

More information about the integration can be found at ServiceNow's website at http://www.servicenow.com/knowledge.do?sysparm_document_key=kb_knowledge,38789f346fbb4540dbd4ddef6f3ee445 or at http://www.firescope.com/ServiceNow/.  Additional integration certifications are currently being finalized, including Incident Management integration and more.  No other organization comes close to the number and depth of certified integration capabilities that FireScope and ServiceNow have achieved. 

In a typical use case, an organization that already has a populated ServiceNow CMDB can push their service model, with relationships intact, via secure web service to FireScope Stratis to automatically apply best practice, service-oriented Event Management.  In addition to traditional monitoring capabilities, FireScope also applies automated user experience testing and aggregates key business data to identify which issues impact customers and analyze the financial implications.  As service-impacting events are identified, FireScope can automatically generate an Incident in ServiceNow and synchronizes updates throughout the lifecycle of the incident, including the ability to automatically close the incident when normal operating conditions are detected.  When combined with ServiceNow automation, this can enable a self-sustaining technology environment whereby issues are identified and remediated without the need for human intervention.  Moving forward, as new services and Configuration Items are created in ServiceNow’s CMDB, these changes are immediately pushed to FireScope where discovery enrichment is performed and additional operational details are bi-directionally synchronized with ServiceNow.

About FireScope

FireScope is the leader in aligning customers' technology performance to their business and customer experiences through highly innovative, on-demand solutions. FireScope's suite of products includes three primary enterprise offerings: FireScope Stratis™ - The only Cloud-Era Service Performance Management (SPM) solution; FireScope Unify™ Business Service Management (BSM) - your dashboard for enterprise IT strategy; FireScope Orchestrate™ Configuration Management Database (CMDB) - your playbook for IT Operations. FireScope Inc., headquartered in Huntington Beach, California has offices in Sydney, New York, Dallas and London. To learn more about FireScope and its advanced Service Performance Management solutions, visit http://www.firescope.com or call 877-780-3473.

Copyright © 2013. FireScope. All rights reserved. FireScope, FireScope Stratis, FireScope Unify, FireScope Orchestrate, FireScope Analytics and the FireScope logo are all registered trademarks of FireScope.  ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.