PS'Soft partners with FireScope to extend support of BSM solutions and ITIL 3.0 standards

Levallois-Perret, 17 October 2008: The IT Asset and Service Management solutions provider, PS'Soft, today announced a strategic partnership with the US-based Business Services Management (BSM) solutions provider FireScope.
"FireScope brings a radically fresh approach to BSM: because their solution is highly configurable and requires one of the lowest implementation and maintenance time of the market, for the first time BSM becomes accessible to SMEs." says Bruno Foucault, PS'Soft General Manager. "Thanks to this partnership, PS'Soft is now able to offer the most innovative BSM technology to its customers in Europe, in line with ITIL 3.0."
"FireScope is excited to have established this symbiotic relationship with a company as recognized and respected as PS'Soft is in their industry, " said Steven Cotton, CEO of FireScope. "A partnership of this caliber will deliver unmatched value to customers in France and surrounding areas"

FireScope offers organizations a single solution that provides a real-time business service oriented view of the health of IT operations by collecting and processing security, performance and availability data from nearly any application - database, server, router, security point solution or other networked device.

The partnership will help PS'Soft bring a dynamic vision of BSM to its clients, thanks to the new product "PS'Soft Active Business Service Management, powered by FireScope".The monitoring of critical Business Services on availability, performance and security perspectives will be accessible in real-time through a single dynamic graphic interface. In addition, this innovative solution is:

  • Powered by the best web 2.0 technology such as Google maps integration
  • Easy and quick to implement and maintain, as it is delivered as a physical or virtual appliance,
  • Adaptable, as it offers eleven different types of connections to companies' existing systems,
  • Highly configurable, therefore scalable; each company can select precisely the elements they want to monitor. For instance, on a server, they can choose to monitor the remaining disk space, memory, processor, etc. This scalability allows bringing Business Service Management to small and medium businesses.

PS'Soft will also provide Ready-To-Go Business Service Pack, with the BSM solution, allowing monitoring IT services such as service desk, change management, request fulfilment and asset discovery.

A PS'Soft development strategy to reinforce support to ITIL 3.0

This partnership is the first step in a reinforced ITIL 3.0 support strategy developed by PS'Soft to broaden the range of its solutions portfolio and help companies comply with the third and latest version of the ITIL (IT Infrastructure Library) practices.

"PS'Soft will expand its ITIL 3.0 coverage through strategic alliances with software vendors recognized as experts in their fields, as well as through R&D in our core IT Asset Life Cycle & Service Management competencies", explained Sylvain Theveniaud, Director, Product Strategy and Alliances for PS'Soft.

The PS'Soft R&D Center in Sophia-Antipolis (France) is currently finalizing a new solution to help organizations gain transparency to all aspects of IT assets (physical, contractual and financial) for more efficient asset life cycle and budget management. This solution will include a web based solution for asset acquisition and life cycle management, a centralized capability to check stock across multiple physical locations as well as solutions to help manage customized approval processes and web services to external procurement systems.

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About PS'Soft

PS'Soft is a global provider of Asset Management, Service Management and Software License Compliance solutions. With over fifteen years experience and thousands of successful deployments, PS'Soft guides organizations to develop sound asset and service management processes - whether based on ITIL, other industry standards, or an organization's unique process requirements. Unlike complex frameworks, PS'Soft's suite of scalable applications is adaptable, provides quick time to value, and easily integrates with an existing IT infrastructure. For more information about PS'Soft and its suite of products and services, please visit


About FireScope

FireScope is a leading developer of innovative Information Technology Service Management ("ITSM") solutions, that is revolutionizing how businesses conduct IT operations. Its pioneering Business Service Management (BSM) solution, provides actionable business intelligence on the health and security of all critical IT assets. FireScope is able to aggregate information from twenty to thousands of networked assets, also includes collaboration tools and an extremely flexible real-time analytics engine. FireScope also offers a enterprise level Configuration Management Database FireScope Inc. is headquartered in Huntington Beach, California. To learn more about FireScope and its advanced ITSM solutions, visit