FireScope Sentinel Provides Boutique-level Insight into Business Service Management

Latest FireScope Solution Offers Branch-level View of Networked Assets

Huntington Beach, CA - April 8, 2008 - FireScope Inc., a leader in enterprise-level business service management (BSM) solutions, today announced the release of Sentinel, FireScope's latest remote data collection solution that allows IT managers to collect event and performance data from remote locations and generate a global view of IT operations across networked assets. Sentinel provides BSM beyond the datacenter, the typical threshold for IT business service management solutions.

Sentinel can reside on existing hardware at branch offices, franchises, kiosks, point-of-sale and other customer interfaces. The application gathers business-critical intelligence on current and trending conditions and forwards it to parent FireScope appliances at regional headquarters or corporate data centers, where it can be aggregated, analyzed, correlated with historical data and disseminated through Web 2.0-infused, user-customizable dashboards. The result is an at-a-glance, system-wide view of IT operations in real time.

"Sentinel offers network managers and C-level officers a means of bringing branch offices, retail outlets and their related technology infrastructures under one umbrella with a robust business service management solution," says FireScope President and Chief Architect Mark Lynd. "With access to detailed, pertinent information, key decision makers can feel confident in knowing exactly what is happening throughout the enterprise, from the corporate headquarters down to the smallest branch office or storefront."

Because Sentinel provides a window into critical information beyond the datacenter, IT operators and line-of-business managers can use this data to improve both IT service delivery and business support. Localized data - everything from bandwidth utilization and outage reporting to Point of Sale (POS) transaction data and revenue generation - can be aggregated in dynamic corporate dashboards to generate timely and relevant information, providing more efficient access to mission-critical data.

"The ability to integrate business metrics with IT metrics sets the FireScope solution apart from traditional monitoring by aligning IT incident management, strategic planning and budgetary decisions with business operations," Lynd says. "This is especially important for geographically-dispersed organizations with small IT staffs, like retail operations, service providers and consumer-oriented businesses. Sentinel can help improve efficiency and allocation of resources. In short, they can cover more ground with fewer resources by gathering real-time actionable data from the branch level."

For more information about Sentinel, including a free white paper, visit

About FireScope

FireScope Inc. offers a pioneering Business Service Management (BSM) solution that is revolutionizing how businesses conduct IT operations.The single-solution product, built from industry-proven open-source programs and integrated into an easy to use, Web-based dashboard, provides actionable business intelligence on the health and security of all critical IT assets. FireScope, able to aggregate information from twenty to thousands of networked assets, also includes collaboration tools and an extremely flexible real-time analytics engine.FireScope Inc. is headquartered in Huntington Beach, California. To learn more about FireScope and its advanced BSM solutions, visit